Terms of Use

1About Omoterra and these Terms

Omoterra is a livestock marketplace that connects Tanzanian farmers and suppliers with buyers, and arranges the collection, quality check and delivery of the livestock sold. Omoterra is operated by Jopex Investment Ltd ("Jopex", "we", "us"), a company registered in Tanzania.

These Terms apply to the Omoterra website, the Omoterra mobile app and any service we provide through them (together, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2Eligibility and your account

• You must be at least 18 years old and able to enter into a binding agreement under Tanzanian law.
• You sign in with your mobile phone number and a one-time code we send by text message. On the website you may also set a PIN. Keep your phone, codes and PIN private: you are responsible for everything done through your account.
• One account can be used as a buyer, a supplier or both. If you register for a business or a farm, you confirm you are allowed to act for it.
• Omoterra staff may start a registration for you, for example during a farm visit. You remain responsible for checking that the details are correct, and you can correct them in your account.
• Give us accurate information and keep it up to date. We may ask you to confirm your identity or your farm before approving your account.

3How the marketplace works

Omoterra is not a simple listings board. Our team reviews every supplier and every stock batch, sets the price buyers see, and coordinates each order from collection to delivery:

• Suppliers register their farm and submit stock. Nothing is shown to buyers until Omoterra has approved the supplier account and verified the stock.
• Buyers see an approved farm alias and region, not the supplier's name, phone number or exact location. Suppliers do not see a buyer's identity, address or the buyer price.
• When a buyer orders, Omoterra schedules collection from the supplier, checks the quality and quantity of the livestock at collection, and delivers to the buyer.
• The buyer pays Omoterra for the livestock accepted at the quality check, and Omoterra pays the supplier the agreed payout for the same livestock.

Buyers and suppliers agree not to use the Service to contact each other directly in order to complete a sale outside Omoterra.

4Selling on Omoterra (suppliers)

• Only list livestock you own or are allowed to sell, that is healthy, and that you can supply on the dates you give.
• Photos and videos must be genuine and show your own farm and the actual stock. Do not include phone numbers, names or other contact details in them.
• Your account and each stock batch are reviewed by Omoterra. We may ask for changes, decline stock, or pause a listing at any time.
• Confirm that your stock is still available when the app asks (every 48 hours for live listings). Stock that is not confirmed is hidden from buyers until you confirm it.
• Once a buyer reserves stock, keep it for that order and do not sell it elsewhere. Have it ready at your pickup location on the agreed collection date.
• At collection Omoterra records the quantity accepted and any quantity rejected (for example sick, injured or underweight animals). Rejected units stay yours.
• Your payout is based on the accepted quantity and the payout price agreed when the order was placed. It is paid by your chosen payout method after delivery and after the buyer's payment is received. We ask for your account details only when a payout is due.

5Buying on Omoterra (buyers)

• Prices are shown in Tanzanian shillings (TZS). Weights and ready dates are estimates given by the supplier and checked at collection.
• When you start an order, the stock is held for you for a short time (currently 15 minutes) while you complete checkout. If you do not finish in time, the hold is released.
• Payment is currently Pay on Delivery. You pay for the quantity accepted at the quality check and delivered to you; your order total is updated to match.
• You can cancel an order in the app until collection from the supplier has started. After that, contact Omoterra support and we will help where we can.
• Check your livestock at delivery and tell the delivery team or Omoterra support straight away if anything is wrong.
• Supply requests and business setup requests are requests for Omoterra to find supply or advise you. We will try to match them but cannot guarantee that supply will be found.

6Livestock, quality and animal welfare

Livestock are living animals and their weight, condition and readiness can change. Omoterra checks livestock at collection, but we do not give a veterinary guarantee. Suppliers are responsible for the health of their animals, for lawful ownership, and for any permit the law requires to sell or move them.

Everyone using the Service must handle animals humanely. We may refuse, pause or remove any listing, collection or order where we believe animal welfare, food safety or the law is at risk.

7Payments and payouts

• Jopex is not a bank or a payment institution. Payouts sent by mobile money (such as M-Pesa, Mixx by Yas, Airtel Money or HaloPesa) or by bank transfer are also subject to that provider's own terms and charges.
• Omoterra records each buyer payment and each supplier payout with its reference, and you can see your payouts in your account.
• Omoterra staff will never ask for your sign-in code, your PIN or your mobile money PIN. If anyone does, do not share it and contact support.

8Acceptable use

You must not:

• list stolen, sick or non-existent livestock, or give false information about stock, prices, quantities or deliveries;
• use someone else's phone number or account, or share another person's personal data without their permission;
• post fake or abusive ratings, or harass Omoterra staff, buyers, suppliers or delivery teams;
• try to get around Omoterra's review, pricing or payment process;
• copy, scrape, reverse-engineer or interfere with the Service or its security.

9Your content and our brand

You keep ownership of the photos, videos and information you submit. You give Jopex permission to store, review and use them to run the Service, including showing your stock photos to buyers under your approved farm alias. The Omoterra name, logo, app, website and designs belong to Jopex or its licensors.

10Suspension and closing your account

We may suspend or close an account, pause listings or cancel orders where these Terms are broken, where we suspect fraud or risk to animals or people, or where the law requires it. Where it is safe to do so, we will tell you why.

You can delete your account at any time from the app (Account › Delete account) or by contacting us. Deletion waits until any order in progress is finished, any payout owed to you is settled and any stock reserved for a buyer is released. Our Privacy Policy explains what is deleted and what we must keep.

11Availability and liability

The Service depends on your device, your internet connection and the mobile network, including text messages that may be delayed. We work to keep the Service available and accurate, but it is provided "as is" and we do not promise it will be uninterrupted or error-free.

To the extent the law allows, Jopex is not liable for indirect or consequential loss, or for loss of profit, business or data. Nothing in these Terms limits any liability that cannot be limited under Tanzanian law.

12Changes to these Terms

We may update these Terms as Omoterra grows, for example when new payment methods are added. We will show the new date at the top of this page and tell you in the app before important changes take effect. Continuing to use the Service after that means you accept the updated Terms.

13Governing law and complaints

These Terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact Omoterra support first and we will try to resolve it quickly. If we cannot, the dispute will be handled by the courts of Tanzania.