1Who is responsible for your data
Jopex Investment Ltd operates Omoterra and is the data controller for the personal data described here. We handle personal data in line with the Personal Data Protection Act, 2022 of Tanzania. This policy covers the Omoterra website and the Omoterra mobile app.
2What we collect
- Account details: your phone number, name, region, preferred language, whether you are a buyer, a supplier or both, and your buyer type.
- Sign-in details: the one-time codes we text you, your website PIN (stored only in scrambled, hashed form) and your signed-in sessions.
- Supplier profile: farm or business name, legal name, the farm alias shown to buyers, alternate phone, preferred contact method, region, district and area, pickup address and instructions, farm map pin, the livestock you keep, capacity, production cycle, supply forms, transport options and your chosen payout method.
- Photos and videos: pictures and videos of your farm and stock that you upload, and photos Omoterra staff take at collection as evidence of quantity and condition.
- Stock and orders: stock batches, prices, availability confirmations, reservations, orders, delivery addresses (including the recipient's name and phone), quality-check results, payment receipts and references, and supplier payouts.
- Requests and feedback: supply requests, business setup requests, ratings of delivered orders, and messages with Omoterra support.
- Device details: a notification token so we can send you alerts, your device platform and app version.
- Referral records: when Omoterra staff register you, which staff member did so and when the registration was confirmed.
We do not ask for your mobile money PIN or bank password, and we collect payout account numbers only when a payout is due.
3Location
The app uses your device's location only when a supplier taps to pin the farm location, and only after you allow it. We do not track your location in the background. Buyer delivery addresses are typed in by you.
4How we use your data
- to create your account, sign you in and keep it secure;
- to review suppliers and stock before anything is shown to buyers;
- to run orders: holding stock, arranging collection, quality checks, delivery, receipts and supplier payouts;
- to match supply requests with suitable suppliers, and to tell suppliers about demand in their category (without identifying the buyer);
- to send you text messages and app notifications about your account, stock, orders and payouts;
- to answer support requests, prevent fraud and misuse, and keep records the law requires, such as tax and accounting records.
We rely on the contract with you, our legitimate interest in running a safe marketplace, your consent (for example for location and notifications) and our legal obligations. We do not sell your personal data.
5What other users can see
- Buyers see a supplier's approved farm alias, region, stock photos and ratings. Stock photos are reviewed to remove contact details.
- Suppliers see what was ordered, the quantities and the collection details. They do not see a buyer's name, phone number, address or the buyer price.
- Omoterra staff see the details they need to review accounts, coordinate orders and pay suppliers. Access is limited to signed-in staff.
7Data stored outside Tanzania
Some of our providers store data on servers outside Tanzania. When that happens we use providers with recognised security standards and put in place the safeguards the Personal Data Protection Act requires.
8How long we keep data
- Sign-in codes expire after 5 minutes and can be used only once. App sessions end after 30 days, or when you sign out.
- Account and profile data are kept while your account is open.
- Order, payment and payout records are kept for as long as tax, accounting and dispute rules require, even after an account is deleted, but without your name and contact details.
9Keeping your data safe
Data is sent over encrypted connections. PINs are stored hashed, sign-in codes are single-use, private photos are shown only to you and Omoterra staff, and staff access requires a separate sign-in. No system is perfectly secure, so please keep your phone and PIN safe and tell us straight away if you think your account has been misused.
10Your rights
You can ask to see the personal data we hold about you, correct it, delete it, or object to or restrict how we use it. You can edit most of your details yourself in your account, and turn off location or notifications in your phone's settings. To use any other right, contact us using the details below; we may need to confirm it is you. You can also complain to the Personal Data Protection Commission of Tanzania.
11Deleting your account
In the app, open Account › Delete account. You can also email info@jopex.co.tz from anywhere, with the subject "Omoterra account deletion" and your phone number; we will confirm it is you and complete the deletion within 30 days.
- You are signed out on every device and notification tokens are removed.
- Your name, phone number, delivery addresses, pickup address, farm location, farm photos and video are deleted or permanently anonymised, and your listings are taken off the marketplace.
- Order, payment and payout records are kept without your personal details, so that accounts and tax records stay correct.
- Deletion waits until any order in progress is finished, any payout owed to you is settled and any stock reserved for a buyer is released. Deletion cannot be undone.
12Children
Omoterra is for adults aged 18 and over and is not directed at children. If you believe a child has created an account, contact us and we will remove it.
13Changes to this policy
We will update this policy when the Service changes, for example if we add card or mobile money payments at checkout. The date at the top shows the latest version, and we will tell you in the app about important changes.
Questions or requests
Omoterra is operated by Jopex Investment Ltd, Tandale, Kwa Mtogole, Dar es Salaam, Tanzania.
For help with an order or payout you can also write to support@jopex.co.tz.